Store Policies

Shipping Policy

At roozi, we ship internationally from Canada. All orders are processed within 2–4 business days. Once your order ships, you’ll receive a confirmation email with tracking information (if applicable).

Shipping costs are calculated at checkout and vary based on destination and order size. Customers are responsible for any applicable customs or import fees upon delivery.

• Canada: 2–7 business days
• USA: 5–12 business days
• International: 7–21 business days

Please note that delays may occur due to customs or postal service disruptions beyond our control.

Refund Policy

All sales are final. We do not offer refunds, returns, or exchanges.

If your order arrives damaged or incorrect, please contact us at roozi.info@gmail.com within 7 days of delivery with your order number and photos of the issue. We’ll do our best to make it right.

Privacy Policy

Your privacy matters to us. We collect only the necessary information to process your order and provide customer service. We do not sell or share your information with third parties.

Our website is hosted by Shopify, which provides secure payment processing and data protection. Learn more at Shopify’s Privacy Policy.

Terms of Service

By using roozi.ca, you agree to the following terms:

• All content and products on this site are the property of roozi and may not be copied or redistributed without permission.
• All purchases are final. No returns or refunds will be issued.
• We reserve the right to update our products, pricing, or policies at any time.
• Your use of this site constitutes acceptance of these terms.

If you have any questions, reach out to us at roozi.info@gmail.com.